Identity Verification Failed
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By: iStatus.co.za Editorial Team | Last Update: May 2026
The Identity Verification Failed status means SASSA's fraud prevention algorithms detected a discrepancy between your application details and the Department of Home Affairs (DHA) database.
How to Fix This:
You must undergo a mandatory 3D facial biometric scan to prove your identity. A secure link will be sent to your registered phone number. Follow the prompts to capture your face and unlock your account.
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