Search our comprehensive database to instantly understand your SRD status, discover exactly why you were rejected, and learn how to fix it with the ITSAA.
Cross-checks your ID number and biometric data to ensure you are a valid South African citizen or permanent resident.
Verifies that you are not receiving formal employment compensation, unemployment insurance, or paying high income tax.
Scans all bank accounts linked to your ID to ensure no deposits exceed the R628 means-test threshold in a single month.
| Status Code | Severity | Action Required | Next Step |
|---|---|---|---|
| Approved | Positive | None | Wait for Payment Date |
| Declined (Means Test) | Critical | Appeal Required | Submit ITSAA Appeal within 30 days |
| Bank Details Pending | Action Needed | Upload Details | Add Banking Details online |
| Referred / Pending | Warning | Wait for Audit | Call SASSA at 0800 60 10 11 |
We couldn't find a match for your search. Try typing a single keyword like "Identity" or "Income".
You have successfully passed the rigorous monthly means test. The National Treasury and DSD verified your income is below the R628 threshold via SARS and UIF.
Wait for a specific payment date to be allocated on your dashboard. Do NOT update your bank details unless necessary, as it triggers a 14-day reverification delay.
Read our full guide on what to do after your status is Approved to ensure you get your cash quickly.
SASSA's automated algorithm detected that an amount equal to or greater than R628 was deposited into your registered personal bank account during the evaluated month.
If the money was a loan, a gift, or child support, you must ensure it does not land in your personal account during the verification week (first week of the month).
Lodge an appeal with the ITSAA Tribunal on the official portal within 30 days. You will need 3 months of bank statements proving the deposits were not regular income. Appeal Guide
Your ID number was flagged during the cross-referencing process with SARS (Tax), UIF (Labor), or NSFAS databases. The system believes you are receiving financial assistance elsewhere.
If you recently lost your job, ensure your previous employer updated your UIF termination status. If you are no longer studying, ensure NSFAS has deregistered you.
Submit an appeal within 30 days. The ITSAA Tribunal will manually investigate your current employment and tax status. How to Appeal
The details you provided do not match the official records at the Department of Home Affairs (DHA), or you failed the facial biometric scan.
Log into the SRD portal and carefully update your personal details to match your Smart ID Card exactly, including middle names and exact spelling.
If your details are correct, request a new facial biometric verification link. You do not need to wait for a tribunal appeal; this can be resolved via the biometric system.
Your application has been flagged by the fraud and risk management system. This usually happens if multiple applications use the same bank account or mobile number.
Do not share your bank account or phone number with anyone else. Update your profile to ensure the registered phone number belongs to you and is linked to your ID.
A 'Referred' status cannot be appealed immediately. You must wait for the internal audit to clear (1-3 months) or visit a local SASSA office to verify your identity.
Your application has been approved, but SASSA does not have a valid payment method on file to deposit your R370 grant.
Navigate to the Update Banking Details section. Submit a personal bank account registered in your exact name.
No appeal is necessary. Once the bank verifies the account with National Treasury (takes 5-7 working days), your status will update to Approved with a payment date.
You received the SRD grant in previous months when you were actually disqualified (e.g., you were employed). SASSA considers you a debtor and will withhold future grants to recover funds.
You must contact SASSA to arrange repayment of the funds you were not entitled to. You cannot receive any further social relief until the debt is cleared.
If you believe you were mistakenly classified as a debtor, you must visit a physical SASSA branch with proof of unemployment for the periods in question.
Your SRD grant application has been terminated, either by your own request or due to a systemic issue.
If you canceled it yourself because you found employment, no further action is needed. If it was an error, you must re-apply or reinstate your application on the web portal.
You cannot appeal a canceled status. You must reinstate your application online. Payments will only resume from the month of reinstatement, not retroactively.
Meaning: You have successfully passed the rigorous monthly means test. The National Treasury and DSD verified your income is below the R628 threshold via SARS and UIF.
How to Fix: Wait for a specific payment date to be allocated on your dashboard. Do NOT update your bank details unless necessary, as it triggers a 14-day reverification delay.
Meaning: SASSA's automated algorithm detected that an amount equal to or greater than R628 was deposited into your registered personal bank account during the evaluated month.
How to Fix: If the money was a loan, a gift, or child support, you must ensure it does not land in your personal account during the verification week (first week of the month).
Meaning: Your ID number was flagged during the cross-referencing process with SARS (Tax), UIF (Labor), or NSFAS databases. The system believes you are receiving financial assistance elsewhere.
How to Fix: If you recently lost your job, ensure your previous employer updated your UIF termination status. If you are no longer studying, ensure NSFAS has deregistered you.
Meaning: The details you provided do not match the official records at the Department of Home Affairs (DHA), or you failed the facial biometric scan.
How to Fix: Log into the SRD portal and carefully update your personal details to match your Smart ID Card exactly, including middle names and exact spelling.
